Over-the-Counter (OTC) Catalog
Your current health plan offers an over-the-counter (OTC) benefit that lets you buy OTC health and wellness products. The catalog includes a list of OTC items that you can order and have mailed directly to your home.
There are three ways to order—in store, online, or by phone. You can also download the new OTC Health Solutions App. The app is an easy and quick way to scan items in store, view your benefit information and items offered, process an order, review past orders, and look up account information. Ordering is easy. Just follow the steps in your plan's catalog.
Click on the OTC Catalog link below for all of your benefit details:
You can also connect to CVS® OTC Health Solutions to review products and store information.
As a Meridian Medicare-Medicaid plan member, you are given a monthly allowance to spend on over-the-counter (OTC) products that are included in the catalog below. With this OTC benefit, you are able to purchase items such as cold and cough medicines, incontinence products, vitamins, dental care items, and much more.
Three convenient ways to place an order
Choose the way that works best for you:
In store
You can pick up your OTC items at any OTC Health Solutions® (OTCHS) enabled store. Find your nearest location here.
How to use your OTC Health Solutions benefits in store:
- Refer to your health plan booklet.
- Find approved items in the booklet. Only the items listed in your booklet are available through your plan. If an item with a blue label is not listed, you will not be able to select it.
- Go to any OTCHS enabled CVS Pharmacy® store. IMPORTANT: Not all CVS stores participate in this benefit. To find your nearest location here or contact OTCHS at 1-866-528-4679 (TTY: 711), Monday to Friday, from 9 AM to 8 PM CT.
- Look for the blue signs on eligible products.* Note: In-store prices may vary from those listed in this booklet. However, the prices listed in the booklet are what will be deducted from your benefit.
- Go to any register to check out and show your insurance card to the cashier.
Not all items are available in all stores. If your item is not available, please contact OTCHS or visit your plan’s web page to process your order.
Please note that the regular retail price in the store may vary. For prices that apply when you use your OTC benefits, please consult this booklet. Booklet prices cannot be combined with promotional offers or ExtraBucks® Rewards. Not all products will be carried in all CVS® OTCHS enabled stores.
* Not all eligible items may be offered through your health plan, please refer to your health plan booklet for approved list of items
Online
The fastest and easiest way to order 24/7 is to visit the Meridian's CVS webpage. Online orders must be submitted by 10:59 PM CT to be processed the same day.
How to place an order through our website:
- Create an account
- If it is your first time placing an order online, you will need to create an account.
- Choose the “Create Account” button and follow the instructions.
- You will need your member ID, date of birth, ZIP code and current email address. Each member registering needs to have a separate email address. If a member shares an email address with a spouse or caregiver who also has an OTC account, they will only be able to register one account.
- You will also need to create a password.
- If you need help locating your member ID, select “Get help locating your member ID.”
- Remember to save your password for future orders. You will need your member ID or email address along with your password to sign in again.
- If you forget your password, choose the “Forgot Password?” button to create a new one.
- If it is your first time placing an order online, you will need to create an account.
- Place an order
- Once you sign in, your benefit amount and balance will be displayed at the top of the page.
- Browse through the available products and add to your basket. Your order total will automatically deduct from your balance at the top of the page.
- Once you are ready to place your order, choose “Checkout”.
- On the Checkout page, you must confirm the shipping address displayed is correct by selecting the disclaimer. Then, review and place your order. It will arrive within 14 days.
- You will receive an email with tracking information once your order has shipped and another email once your order has been delivered.
- Please review the order frequency limits located on the FAQs to avoid missing benefit funds.
Reminder: Orders for each benefit period must be placed by 10:59 PM CT of the last day of the period.
Return Policy: Due to the personal nature of the products, no returns or exchanges are allowed. If you haven’t received your order or if you received a defective or damaged item, please call OTC Health Solutions within 30 days of placing your order.
If your item is not in stock, an item of similar or greater value may be substituted in your order.
By phone
Orders can be placed by calling 1-866-528-4679 (TTY: 711). You can speak to a live agent Monday to Friday, from 9 AM to 8 PM CT. You can also order 24/7 via our automated interactive voice response (IVR) system. Please have your ID and order ready when placing your order by phone.
How to place an order by phone (IVR system):
- Call OTCHS using the phone number on file.
- Note: The phone number on file is the number provided to OTCHS by your health provider. If you wish to use a different number to order through the IVR system, you can provide the alternative number to an OTCHS agent so it can be added to your account.
- Once the system locates your account, you will be asked to input your date of birth in MMDD format.
- The account authentication process will start and the system will verify the name and address on the account.
- Please enter the number portion of the item code.
- Example: If you would like to order item “B33 unscented wipes,” you will select “33” and wait for the prompt to confirm the item. Once the system locates the item, it will read back the product name and amount and ask if the selection is correct. Please allow the system to complete the statement before making your selection.
- If yes, the system will add the item to your cart.
- If no, the system will provide an option to edit the product or the amount.
- Once the order is completed, you will have the choice to review the items in the cart or submit the order.
- If you submit the order without review, the system will provide a confirmation number and the call will end.
- If you want to review your order, the system will allow you to edit the items, start over, submit the order or speak with an agent.
Note: Should you choose to speak to an agent, your items will not be saved and you will have to restart your order.
- Through the IVR system, you will also be able to track your order and/or request a booklet.
Return Policy: Due to the personal nature of the products, no returns or exchanges are allowed. If you haven’t received your order or if you received a defective or damaged item, please call OTC Health Solutions within 30 days of placing your order.
- If your item is not in stock, an item of similar or greater value may be substituted in your order.