Skip to Main Content

Fraud, Waste and Abuse

Health care fraud, waste and abuse affects each and every one of us. It is estimated to account for 3-10% of the annual expenditures of health care in the United States. It is important for members and providers to know what health care fraud, waste and abuse is, how to spot it and methods to report it.

Definitions of Fraud, Waste and Abuse

"Fraud" means an intentional deception or misrepresentation made by a person with the knowledge that the deception could result in some unauthorized benefit to himself or some other person. It includes any act that constitutes fraud under applicable Federal or State law.

"Abuse" means provider practices that are inconsistent with sound fiscal, business, or medical practices, and result in an unnecessary cost to the Medicare program, or in reimbursement for services that are not medically necessary or that fail to meet professionally recognized standards for health care. It also includes recipient practices that result in unnecessary cost to the Medicare program.

"Waste" involves taxpayers not receiving reasonable value for money in connection with any government-funded activities due to an inappropriate act or omission by someone with control over or access to government resources. (e.g., executive, judicial or legislative branch employees, grantees or other recipients). Waste goes beyond fraud and abuse and most waste does not involve a violation of law. Waste relates primarily to mismanagement, inappropriate actions and inadequate oversight.

Some examples of fraud, waste and abuse are:

  • A health care provider who bills for services that were never received
  • A supplier that bills for equipment or supplies that were never received
  • Someone uses another person's Meridian card to receive services covered by Medicare
  • A health care provider who bills for services more than once when only one service was provided
  • Someone alters a prescription that was written by their doctor
  • A health care provider or supplier that offers money or gifts as an incentive to receive healthcare services that are not medically necessary
  • Someone makes false statements to receive medical or pharmaceutical services

Reporting Fraud, Waste and Abuse

Meridian strongly encourages members and requires providers to report all cases of suspected fraud, waste and abuse. If you know of any Meridian members, or providers, hospitals, or pharmacies who you suspect have committed fraud, waste or abuse, you can report them using the process described below. You may report anonymously if you choose.

Reporting to Meridian:

If you believe you have seen any fraud, waste or abuse activities, you can contact us immediately at 1-855-580-1689 (TTY: 711), Monday - Friday, 8 a.m. to 8 p.m. We will conduct a thorough investigation and work with State and Federal government agencies to make sure your rights and services are protected to the fullest extent.

You may also report anonymously 24 hours a day 7 days a week at 1-866-364-1350 (TTY: 711), Monday - Friday, 8 a.m. to 8 p.m. On weekends and on state or federal holidays, you may be asked to leave a message. Your call will be returned within the next business day.

Reporting to the Inspector General:

Illinois State Police

Medicaid Fraud Control Unit
801 South Seventh Street - Suite 500A
Springfield , IL 62703

Phone: 1-888-557-9503 (TTY: 711)

Report Fraud Online

U.S. Department of Health and Human Services Office of Inspector General (OIG)

Phone: 1-800-HHS-TIPS (447-8477)
Fax: 1-800-223-8164
TTY: 1-800-377-4950

Address:
US Department of Health and Human Services Office of Inspector General
ATTN: OIG HOTLINE OPERATIONS
PO Box 23489
Washington, DC 20026

False Claims Act

The False Claims Act is aimed at establishing a law enforcement partnership between federal law enforcement officials and private citizens who learn of fraud against the Government. Under the False Claims Act, those who knowingly submit, or cause another person or entity to submit, false claims for payment of government funds are liable for up to three times the government's damages plus civil monetary penalties. The False Claims Act explicitly excludes tax fraud.

The Act permits a person with knowledge of fraud against the United States Government to file a lawsuit on behalf of the Government against the person or business that committed the fraud. The lawsuit is known as a "qui tam" case, but it is more commonly referred to as a "whistleblower" case. If the lawsuit is successful, the qui tam plaintiff is rewarded with a percentage of the recovery, typically between 15 and 25%. Any person who files a qui tam lawsuit in good faith is protected by law from any threats, harassment, abuse, intimidation or coercion by his or her employer.

For more information on the False Claims Act, please contact the Meridian Corporate Compliance Officer at 1-844-667-3560 (TTY: 711).

Updated Date: 10/01/24

H6080_WEBSITE_2025_Accepted_09302024


Updated Date: 10/01/24

H6080_WEBSITE_2025_Accepted_09302024

Meridian Medicare-Medicaid Plan (MMP) is a health plan that contracts with both Medicare and Illinois Medicaid to provide benefits of both programs to enrollees. This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Meridian Member Handbook. Out-of-network/non-contracted providers are under no obligation to treat Meridian members, except in emergency situations. Please call our Member Services number or see your Member Handbook for more information, including the cost-sharing that applies to out-of-network services. You can get this document for free in other formats, such as large print, braille, or audio. Call 1-855-580-1689 (TTY: 711). Representatives are available Monday-Friday, 8 a.m. to 8 p.m. to assist you. On weekends and on state or federal holidays, you may be asked to leave a message. Your call will be returned within the next business day. The call is free.

© Copyright 2024 Centene Corporation