On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare, or reach out to the contact center at 1-866-262-5342 (TTY users call 1-866-262-5342) Monday through Friday, 8 a.m. to 8 p.m. CT.
Meridian is for people eligible for both Medicaid and Medicare. With our Medicare-Medicaid Plan (MMP) you’re getting:
All the benefits of Medicare:
Inpatient/Hospital
Outpatient/Medical
Prescription Drugs
All the benefits of Medicaid, including:
Behavioral Health Support
Long Term Services & Support
Care Manager
An assigned care manager to help answer questions and coordinate your care
Meridian will help make your Medicare and Medicaid benefits work better together and work better for you. You will be able to work with one health plan for all of your health insurance needs. Under our plan, you will have one card for your Medicare and Medicaid services, including long-term services and supports and prescriptions.
If you are using a Meridian provider, you will not have to pay a plan premium, deductible, or copay.
You can enroll in Meridian by contacting Client Enrollment Services for the Illinois Department of Healthcare and Family Services at 1-877-912-8880 (TTY 1-866-565-8576), Monday through Friday from 8 a.m. to 7 p.m. The call is free. You can also visit the Illinois Client Enrollment Services website.
For other questions about Meridian, please contact Member Services at 1-855-580-1689 (TTY 711), Monday through Friday from 8 a.m. to 8 p.m. On weekends and on state or federal holidays, you may be asked to leave a message. Your call will be returned within the next business day.
Learn more about how being a Meridian provider benefits you.
View your Provider Manual, important plan information and more.
Members
1-855-580-1689 (TTY 711)
Monday-Friday, 8 a.m. to 8 p.m. CST
On weekends and on state or federal holidays, you may be asked to leave a message. Your call will be returned within the next business day.
memberservices.IL@mhplan.com
Providers
1-855-580-1689 (TTY 711)
Monday-Friday, 8 a.m. to 5 p.m. CST
providerhelp.IL@mhplan.com
The Interoperability and Patient Access Rule
You are now able to view your health information from a third-party app on a mobile device or PC! Check out the Interoperability page to learn more.
